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Order Status
For free ground shipping, please allow 1-2 business days for us to process your order. Our shipments are then processed Monday through Friday, excluding holidays. We process orders within 1 business day for expedited shipping option. 2 hour delivery orders are processed and delivered within 2 hours.
Ground shipping typically arrives 5-7 days after you’ve received your shipping confirmation email. For expedited shipping, you will receive the shipment within two business days of receiving your shipping confirmation email. 2 hour delivery orders are delivered within 2 hours.
You will receive a tracking number for your shipment via email once your shipment is processed. If the tracking number confirms delivery of your shipment, but you haven’t received your order, please email us immediately at support@ingreendients.com with both your order and tracking number.
Please take an image of the damaged product and email us immediately at support@ingreendients.com along with your order number.
Shipping & Returns
Enjoy free ground shipping within the contiguous United States for orders. For orders shipping to the non-contiguous US, or with expedited shipping options, proceed to checkout for your order’s cost of shipping.
Yes, we ship to PO boxes and military addresses.
At this time, we do not ship outside the United States.
Return shipping labels are on us for all U.S. orders. For international orders, you are responsible for return shipping.
"Returns are only permitted on your first order.* Need to process a return? Please contact us at support@ingreendients.com with your order number and reason for your return. Returns must be submitted within 30 days of receiving your package. Please note initial shipping fees are non-refundable. We'll then send a complimentary return shipping label to your address, which must be used on your return shipment. We need to receive the product within 15 days of the return label being sent to you.
*Think about it this way - at your local drugstore, you can’t return any kind of opened and used personal care products purchased. We’re committed to your happiness with your first order. After that, we hope you’re coming back for more because you love it."
*Think about it this way - at your local drugstore, you can’t return any kind of opened and used personal care products purchased. We’re committed to your happiness with your first order. After that, we hope you’re coming back for more because you love it."
Subscription
Where do we start! First and foremost, enjoy the convenience of never running out of your favorite personal care products. Your peace of mind and convenience is important to us. Next, an Ingreendients subscription saves you 10% with every order - not too shabby. Last but (we hope) not least, as a subscriber you will be part of our insider community. That means you’ll get test new product lines and voice your opinion on which product is market-worthy!
Once you’ve created a subscription account, you can log in any time to update quantities, delivery addresses, frequency of delivery and more.
We’d hate to see you unsubscribe, and hope you’ll be in touch before doing so - we want to help solve any situation! If you would like to cancel, you can cancel your subscription at any time by logging into your user account and going to the “manage subscription” tab. You must cancel the subscription at least seven (7) days prior to your next billing cycle, which is shown in your account. Please refer to our terms of service for more details.
Product Usage & Application
Many of our users are able to see results immediately after their first use. That said, in light of different hair types and how they respond differently to haircare, please note it may take up to two weeks to see noticeable results.
Our current conditioner line does not include a leave-in product. For best results with our conditioner, we recommend applying to wet hair, leaving the product in for one to two minutes, and then rinsing it out. Ta-da, smooth shine!
Yes, absolutely. When developing our products, we kept in mind a wide range of needs. Ingreendients is a perfect product when working with color, keratin and/or chemically treated hair. Our products are made using the gentlest surfactants available - which means they’re the best bet for any kind of treated hair.
Yes, Ingreendients products are formulated to be gentle yet effective so they work well for sensitive scalp and skin. If you have any allergies or pre-existing skin issues, please do a patch test before applying to your whole body.
Yes, anyone can use our products. Our vision - and now reality - is that our products are safe and friendly for the whole family. All Ingreendients products are safe for women who are pregnant or nursing. However, we recommend consulting with your doctor before using any new products while pregnant or nursing.
Our Products
Yes, all Ingreendients products are and will always be certified biodegradable as we care and want to keep our waterways safe.
Our fragrance is created 100% from plant extracts and essential oils. We do not use any synthetics, artificial ingredients or phthalates in our fragrances. And we’re completely transparent about the ingredients that make up the product: you can find all the details under the ingredients tab of our product pages.
Yes, all the products are pH balanced. Just like the foods you eat, a balanced pH in your hair and body care products helps your body work at its best.
Ingreendients products have a shelf life of 12-18 months after opening and exposing them to the elements in the batroom such as heat, moisture, water etc. Each product has the shelf life information on it.
What we commonly think of when we hear “alcohols” - beverages, stringent alcohols with medicinal applications - are not the extent of the field! While some alcohols - think “rubbing,” or isopropyl, alcohol - definitely dry out hair, others do not. We only use fatty alcohols - that is, long-chain alcohols that soften and condition the hair as well as the skin. And unlike commonly recognized and used alcohols, which are made from the likes of ethanol or propanol and which dry out the hair or skin, the gentle, pro-hair and skin alcohols we use are found in and derived from plant cells.
No, we do not use any of these components in our formulations. In fact, we have a list of over 1400+ ingredients (these included) that we ban from use in our products.
No, our lines never contain ingredients made synthetically or artificially. That means you’ll never see other commonly available, so-called “natural” ingredients in our products - including silicones, panthenol, glycols, sodium benzoate, potassium sorbate, and other common faux “natural” components.
No, none of our products are derived from petroleum, mineral or petrochemical feedstock. Every ingredient is derived from plant raw material via a green chemistry process.
We never test any of our products on animals.
Yes, all Ingreendients products are vegan. There is nothing more vegan than 100% from plants!
Product Certifications
Yes, all Ingreendients products are and will always be certified biodegradable. The biodegradability is based on OECD 301B biodegradation test.
Yes, all Ingreendients products are and will always be certified reef friendly by Biorus.
Yes, all Ingreendients products are both Leaping Bunny and PETA cruelty free certified.
Ingreendients uses many certified organic ingredients but is not 100% organic. Our ingredient list clearly indicates which ingredients are certified organic. Many brands leverage this to misleadingly refer to themselves as organic. However, we value transparency above all.
Yes, all Ingreendients products are gluten-free. We use the ELISA methodology for testing and our detection limit for our Gluten test is 2.5ppm.
Ingreendients products are not EWG or Made Safe certified because we hold ourselves to a higher standard than current market regulations and standards. Third party certification companies approve products that contain synthetic, artificial or petroleum derived ingredients as safe to use, which is contrary to our beliefs and values.
Climate Neutral
Yes, we have performed ISO 14040/14044 Life Cycle Assessment (LCA) for all our products. You can find the amount of carbon emitted on each product label.
We offset our carbon footprint in two ways - by purchasing carbon offsets and donating a portion of every bottle sold to the WILD foundation.
Ingreendients is on a mission to protect our planet so we want to transparently offset our carbon footprint by having direct impact on indegenous communities that support such areas. Not all carbon offsets involve indigenous communities. We recognize that every ecological system is coupled with a social system and than no ecological system exists in isolation of the other ecological systems. They all depend on each other and we want to support these systems first-hand.
Carbon offset is a certificate, which can be traded, that represents the removal of one tonne of carbon emissions by an environmentally beneficial project. Carbon offsets can be purchased by either individuals or organizations who want to support such projects, and in doing so, compensate for their own emissions.
Ingreendients supports a biodiversity and forest conservation REDD+ project in Indonesia to halt deforestration of roughly 47,000 hectares of forest which were originally slated for conversion to palm oil. This project meets the highest international verification standards of VCS and CCB.
Ingreendients sponsors two WILD projects. The Yawanawa project in West Africa where 400,000 indegenous inhabitants intentionally and deliberately live sustainably to protect their natural resources. The other project is half a million acres of the Amazonian rainforest.